At Porsche Bethesda, we’re proud to be part of a network that continues to set the standard for excellence, not just in engineering, but in customer care. Porsche Cars North America and it's more than 200 U.S. dealers, including your Washington DC area Porsche Center, have earned the #1 overall ranking in the 2025 J.D. Power U.S. Customer Service Index (CSI) Study. This achievement reflects our shared commitment to delivering a premium experience at every step of your Porsche journey, from the first test drive to every scheduled service appointment.
What is the J.D. Power CSI Study?
The CSI Study is a trusted benchmark in the automotive industry, evaluating customer satisfaction with service visits to franchised dealerships for vehicles one to three years old. Porsche didn’t just take the top spot overall, it also ranked #1 in the premium car category for the second year in a row, while claiming victories in both Premium Overall and Premium SUV categories in 2025.
This recognition marks the eighth consecutive year that Porsche has ranked in the top three, underscoring the consistency and dedication that define the Porsche ownership experience for Silver Spring drivers. It’s not just about performance on the roads of Rockville. It’s about the care and confidence drivers feel every time they walk into a Porsche Center like ours.
Visit Our Porsche Center Near Washington, DC
At Porsche Bethesda, we’re honored to contribute to this national recognition by delivering personalized, transparent, and high-quality service every day. Whether you're scheduling routine maintenance or exploring your next Porsche, our goal is to uphold the standards that helped earn this #1 ranking. Experience the difference for yourself, where award-winning service meets world-class Porsche performance.